Position Responsibilities:
Engagement: Engages customers on the sales floor. Uses VIBE behaviors to create a buying environment. Builds relationships with Certified Tech Associates to create synergy across all technology departments
Selling: Champions Mobile and Technology selling programs both in-store online; Exhibits Staples Selling behaviors in all interactions and communications with customers, associates and management. Achieve all sales goals. Respond and resolve customer requests and concerns
Operations: Responsible for ensuring all operational policies and processes are followed. Stays current on new technologies, products and services
Other duties as assigned
Qualifications
Essential Skills and Experience:
Analysis: Gathers and analyzes what they feel are the most important pieces of information needed to understand the problem or issue
Focus on Service: Searches actively for ways to improve customer service. Identifies customers' current requirements, expectations, and needs
Communication - Write and Speak with Impact: Expresses oneself effectively in one-on-one conversations and small groups. Adapts the level of detail and type of communication to the intended audience
Build Relationships: Is friendly and open in interactions with others, making them feel at ease. Demonstrates a genuine interest in people, their business and their technology needs
Drive for Results: Is accountable for Tech Services Sales, Margin and TSAT. Puts in sustained effort to accomplish desired results. Experience and interest in using reports and metrics to shape vision, goals/objectives
Listening - Listen Attentively: Asks questions to clarify others' comments and ensure understanding of the key messages. Listens to others' comments without interrupting. Is able to listen to a customer’s concerns and asks open ended questions to help identify needs and present solutions
Establishing Trust - Show Integrity: Establishes trust with customers; is a trusted advisor and able to maintain confidentiality
Managing Execution - Work Effectively & Efficiently: Prioritizes effectively and focuses on appropriate details, so work gets done accurately
Leveraging Diversity: Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs
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