Position Responsibilities:

• Engagement: Engages customers on the sales floor. Uses VIBE behaviors to create a buying environment. Builds relationships with Certified Tech Associates to create synergy across all technology departments

• Selling: Champions Mobile and Technology selling programs both in-store online; Exhibits Staples Selling behaviors in all interactions and communications with customers, associates and management. Achieve all sales goals. Respond and resolve customer requests and concerns

• Operations: Responsible for ensuring all operational policies and processes are followed. Stays current on new technologies, products and services

• Other duties as assigned

Qualifications

Essential Skills and Experience:

• Analysis: Gathers and analyzes what they feel are the most important pieces of information needed to understand the problem or issue

• Focus on Service: Searches actively for ways to improve customer service. Identifies customers' current requirements, expectations, and needs

• Communication - Write and Speak with Impact: Expresses oneself effectively in one-on-one conversations and small groups. Adapts the level of detail and type of communication to the intended audience

• Build Relationships: Is friendly and open in interactions with others, making them feel at ease. Demonstrates a genuine interest in people, their business and their technology needs

• Drive for Results: Is accountable for Tech Services Sales, Margin and TSAT. Puts in sustained effort to accomplish desired results. Experience and interest in using reports and metrics to shape vision, goals/objectives

• Listening - Listen Attentively: Asks questions to clarify others' comments and ensure understanding of the key messages. Listens to others' comments without interrupting. Is able to listen to a customer’s concerns and asks open ended questions to help identify needs and present solutions

• Establishing Trust - Show Integrity: Establishes trust with customers; is a trusted advisor and able to maintain confidentiality

• Managing Execution - Work Effectively & Efficiently: Prioritizes effectively and focuses on appropriate details, so work gets done accurately

• Leveraging Diversity: Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs